Returns & Refunds Policy

You can return most items within 3 days of delivery, counting the delivery day itself as day one. For example, if your order is delivered on the 1st, you can request a return through the 3rd. Returns open 1 hour after delivery is confirmed, so please wait a short while after your order arrives before requesting one. To be eligible, the item must be:

• Unused, unworn, and in its original condition
• In the original packaging, with all tags, labels, and accessories attached
• Accompanied by the original invoice or order confirmation
• Free of marks, dents, or visible damage — our pickup agent inspects the item on collection, and a return will be declined on the spot if damage is found

A return handling charge may be deducted from your refund to cover reverse pickup — you'll see the exact amount, if any, once your return is processed.

For hygiene and customization reasons, the following cannot be returned unless defective or damaged in transit:

• Bats that have been custom-knocked-in, oiled, or grip-fitted on request
• Innerwear, mouthguards, and other personal-use protective items
• Items marked "Final Sale" or purchased during clearance promotions

1. Go to My Orders and select the item you want to return.
2. Enter a reason for the return — we'll email a 6-digit verification code to your account email.
3. Enter the code to confirm and submit your return request.
4. Pack the item securely in its original packaging for our pickup agent to collect and inspect.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method. Cash on Delivery orders are refunded via bank transfer or UPI — we'll ask for your account details during the return.

If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at umangsportz@gmail.com or +91 89380 00103 with photos of the item — we'll arrange a free replacement or full refund, no return shipping charge to you.